In the Employee Counseling section you will have unlimited access to fourteen (14) video scenarios that depict an officer managing a personnel issue that you are likely to encounter during your assessment center or when you get promoted. The Fire Captain / Lieutenant Employee Counseling section provides 9 scenarios to help you prepare for your promotional exam and walk you through the 8-step process. The Battalion Chief Employee Counseling section provides an additional 5 videos that build in complexity and require multiple interviews to identify the problem and correctly manage the issues at hand. We review the disciplinary process, provide you tools, demonstrate how to conduct a counseling session, and implement the appropriate corrective action or discipline commensurate with the infraction.
The secret to managing an Employee Counseling scenario is having an established system. Our members will learn a system, through our custom instructional video, known as the 8-Step Process, which allows them to prepare and manage a counseling session with even the most difficult employee.